Interesting article by Bill Miller (KBBG UK), about the evolution of designing kitchens and the increased time required to “get it right” resulting in possible charging for design services in the UK kitchen industry – “Serious consideration now needs to be given to whether retailers should charge for their kitchen design service. At least by doing so, the designer is getting a commitment from the customer.”
Not sure we agree with this line as we believes working with the customer to design around the family needs is integral to helping them achieve their new kitchen.
Of course we can understand their line of thinking as the design service is integral and can take several hours and even days to ensure customer satisfaction but should be part of customer service in our minds! Read more